One conversation layer.
Four channels. Zero leads slipping through.
From the moment a prospect raises their hand — clicks the ad, fills the form, calls the number, opens the chat — Verbosync runs the conversation. Voice, SMS, email, chat. Same intelligence, same compliance, same data model, four interfaces.
Three jobs. Four channels. One platform.
Most call platforms record into a void. Most marketing platforms blast into a void. Verbosync does the work that connects them.
Capture
Every inbound, every channel, every time. Voice agent, web form, SMS reply, chat widget — all converge to one structured contact record.
Coach
Real-time transcription, sentiment trajectory, and intent signals — extracted from every conversation regardless of channel.
Recover
Multi-channel follow-up sequences. Missed call → SMS in 60 seconds → email day 2 → reminder day 5. Branches on response. Stops on opt-out.
One platform. Four conversation surfaces.
Each channel is a peer offering — buy one, buy them all, scale into the bundle as you grow. Voice and chat are shipping today. SMS is in early access; email is rolling out across 2026 with design partners shaping the roadmap.
Voice
The AI front desk. Picks up every call within sub-400ms latency, captures structured intake, books appointments, hands off to humans when needed.
- Inbound + outbound, TCPA-compliant by design
- Bilingual (English + Spanish + Caribbean dialect)
- SIP integration with your existing PBX
- Smart handoff to human team
- Full transcript + sentiment + intent signals captured
SMS
TCPA-compliant SMS recovery and nurture. Missed-call text-back. Two-way conversation routed to your team. Multi-step sequences with branching logic.
- Missed-call SMS within 60 seconds
- Per-customer 10DLC campaign registration
- STOP / HELP keyword handling at platform level
- Quiet hours enforced per recipient timezone
- Two-way reply detection feeds the activity timeline
Branded follow-up sequences. Open and click tracking. Reply detection. Per-customer sender domains with proper SPF/DKIM/DMARC authentication.
- Custom sender domain per customer
- Open / click / reply tracking with attribution
- Bounce handling, suppression list management
- CAN-SPAM compliant footer + unsubscribe by default
- Templated + ad-hoc sends from the CRM
Chat Widget
Embeddable on-site chat. Same intelligence as the voice agent, just in text form. Captures intent the moment a visitor hits your page.
- Single-line script embed, loads in <100ms
- Page context awareness
- Visitor stitching to contact record on form fill
- Mobile-first, accessibility compliant (WCAG AA)
- Branding customization per customer
Best-of-breed infrastructure under every channel.
We compose proven primitives — Telnyx, LiveKit, Deepgram, Anthropic Claude, Cartesia, Resend — into one coherent conversation system. Faster, cheaper, and more compliant than rolling your own.